The ALA Office for Literacy and Outreach Services has created a number of useful tool kits, which are accessible from its OLOS Toolkit Directory. These tool kits address a wide range of topics, from how to assist non-English speakers and older adults, to how to support and advocate for rural and small libraries and tribal libraries, to gaming in libraries.

See http://www.students.ala.org/studentmemberblog/?p=259